Apprenticeships

Customer Service


CAREER PATHS: Customer Service Trainee, Customer Service Assistant, Helpdesk Agent / Representative, Customer Service Support Assistant.


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The Customer Service Apprenticeship responds to the employers need for high levels of Customer Service skills within a wide range of organisations. Customer Service skills are transferable across sectors and can be applied to many job roles. The Apprenticeships are primarily aimed at individuals whose job role is dedicated to Customer Service as an occupation.

The course covers communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team and developing complementary technical skills according to the job role.

Customer Service Courses

What's happening with Swindon College

Accounting

Brickwork

Business Administration

Carpentry

Customer Service

Early Years

Electrical

Engineering

Hairdressing

Health and Social Care

Hospitality

IT Users Apprenticeship

Management

Motor Vehicle

Plastering

Plumbing

Professional Cookery

Teaching Assistant

Team Leading